Pure Chat Review Easy and Affordable, But What Is It Missing?

The platform is very simple to navigate, with a handful of manageable menu options. We’d love to see a slightly more modern and exciting design, but it’s certainly not a dealbreaker. However, we couldn’t find an easy way to access the support guides from inside the platform, which would be useful.

As simple as can be – paste some code on your website, or use a plugin for tools like Shopify, Weebly and WordPress. The chat widget will appear on the whole site although you can specify pages where you don’t want it to appear.

No themes to choose from although you can choose to display your chat button in their default ‘Modern’ style, display your own image, or simply show a button. Colors, text and image can be customized.

Displays a standard chat widget on your website. Visitors can send files and emoji, rate chat experiences and request a transcript. Nothing groundbreaking, but enough for basic chat needs.

Integrated into the platform under the main dashboard. Mostly works well, however there are a few quirks in the user experience – for example, if you have an in-chat form activated (which is optional for users to fill in), you won’t get notified of new messages until the user fills in the form.

Triggers are limited to just a handful of options: time-based, URL-based and chatbot. We actually weren’t able to edit the latter – so not sure why this option is offered.

You can display an email form, show an unavailable message, or simply choose not to display the chat box. Asynchronous messaging is not available, which is a shame as many competitors offer this.

It’s possible to set up canned responses for individual agents, or for the whole team to use. The ‘Quick Add’ feature (which lets you create a new canned response mid-chat) is great. However, at times there was a lag between adding canned responses and being able to actually use them – we had to log out and in again first.

One of their best features. You get conversation history (including previous chats), referral source, location, and pages the contact has visited.

A weak point. While you can create separate chat widgets for different languages, these will be very simplistic – they can’t be triggered based on geography or browser language, for example. The dashboard is also only available in English.

Not offered.

There are direct integrations with Hubspot, Infusionsoft, Google Analytics and Zapier.

You can add users and assign various roles/permissions to them. It’s also possible to invite team members to a chat. But it lacks advanced functionality such as chat routing, groups/teams, skill-based assignments, transferring chats etc.

Android and iOS apps are available.

Not available.

Not available.

It’s possible to ban IP addresses but not individual users.

All chat transcripts are automatically saved and can be searched. You can also tag both contacts and transcripts (e.g. ‘support queries’, ‘sales queries’) to organize them.

Their support articles are a bit tricky to access and are not the most comprehensive we’ve come across. Some also seem out of date. Email support was also a little slow to respond.